Review Time
I ordered two glasses, and there was an issue with the delivery. I contacted the support team, and they promptly sent me a new package. The customer service was exceptional—very friendly and patient. After receiving the glasses, I was also greatly impressed by their quality. Thank you for the wonderful experience!
I ordered two glasses, but there was a problem with the delivery. I contacted the support team, and they sent me a completely new package. Their customer service was exceptional—friendly and patient. Upon receiving the new package, I was also very impressed with the quality of the glasses. Thank you for the great service!
I ordered a pair of glasses that unfortunately did not suit me. I wanted to return them, but after reaching out to customer service, I found out that I needed to create my own return label to send them back to another country. For a consumer, the return cost is almost equal to the price of the glasses, which essentially forces you to keep them.
I recommend these blue light blockers! The frames are surprisingly high quality, even better than my regular glasses. They’re comfortable and reasonably priced. When I encountered a small issue with my order, it was resolved quickly. Excellent value compared to other brands!
I had a disappointing experience. I reached out to customer service three times regarding lens protection but never received a response. The site vaguely mentions 'advanced protection' without details. When the sunglasses arrived, I didn’t like the fit and requested a return. Despite claiming 'hassle-free' returns, they tried to pressure me into keeping them due to high return costs. They later emailed me saying I could keep the glasses and receive a discount on my next order, but when I double-checked, they denied it. I expected much more from the company; it was quite disappointing.
The glasses were too small for me, which was not an issue. I wanted to return them, and they suggested I keep the product instead of sending it back to another country, which I appreciated. I gave the glasses to a friend and posted about it on social media. However, they did not issue a refund. When I inquired about the full refund, they offered a discount for a future purchase instead. This contradicts the 'hassle-free returns' stated on the website. Now, I no longer have the glasses, and they refuse to provide a full refund, insisting on a discount instead. This is not how a company should operate. I was initially impressed with the founder's approach but feel this is not a consumer-friendly policy.
Claim your business profile now and gain access to all features and respond to customer reviews.
LENSE is a premium eyewear brand founded by Daniel Dalen. Each frame is thoughtfully designed in collaboration with notable innovators and creators, embodying their unique perspectives and characteristics. LENSE isn’t just about vision—it's about presence.
