We have been using seat covers and floor mats from this company since 1990. We ordered two back seat covers for our vehicles on December 20, ensuring we selected the correct models and years. Unfortunately, we faced several issues with the delivery; items that were supposedly in stock turned out to be back ordered. The tracking indicated both items had shipped, but we only received one. When I contacted the support team, they couldn't locate the order number. They found a record under my name but claimed only one item was ordered. Then they stated both had shipped, and later that the other was in transit.
When the rear seat cover for the first vehicle arrived, it was excessively large. We returned it, and about a week later, we received THREE seat covers—two tan and one grey—all with the same model number. We tried each rear seat cover, but again, they were too big and did not accommodate the seat belts or the rear consoles.
Their website confirms that they shipped us two items. We suspect that the company is now sending aftermarket universal generic seat covers that are of poor quality, far from what we used to expect. They should be embarrassed. The only positive aspect was the ease of returning the items. If I could rate it with zero stars, I would.
Claim your business profile now and gain access to all features and respond to customer reviews.
