Absolutely awful experience with WebEngage. Their support is unhelpful, their platform unreliable, and overall it caused significant damage to our startup. Emails were frequently sent to spam, harming our domain reputation and leading to countless lost transactional messages. Logging is so poor that it's impossible to track whether an important email was sent or even view its actual content. Journeys and automations often failed silently.To make things worse, support staff logged into our account, created test workflows without cleaning up, leaving our workspace cluttered and confusing. We were on the startup plan, and WebEngage nearly killed our startup. We will never use them again, and we now actively avoid the brand whenever we see it. Strongly advise others to do the same.
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WebEngage is a marketing automation software that helps B2C companies drive more revenues from their existing customers and anonymous users. WebEngage helps companies segment their customers and engage with them in a contextual and personalized manner through various channels such as Push, In-app, SMS, Web Push, Email, Facebook, On-site Notifications, On-site Surveys and On-site Feedback. Through WebEngage, companies can create complex lifecycle campaigns in seconds using the Journey Designer.
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