in UK, bought a BBQ from the 'main' dealer website-a subsidiary of weber.com. Found the same BBQ at one of their UK distributors (and then others) for £180 cheaper the day I ordered it. Asked whether they could refund the difference. No reply. website says 'under maintenance' so can't even leave a 'contact us' message. no reply from the almost daily marketing email address (no bounce back. Total lack of trust in their comms and transparency-not even the decency for a reply saying 'sorry no can do'..
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