Review Time
Bought one of these when I purchased my Traveler grill. I've been using it every time that I fire up the grill, and now the vendor tells me that there is an important recall on this brush. I went through all the hoops in order to register my brush, including taking pictures of both sides of the brush, so they would believe that it was one of theirs. After it was registered, I was told that it would be shipped out in two weeks. Two weeks went by, and I get a letter from a loser named Chris who is in charge of Order Fulfillment at Weber. He let me know that unfortunately, my replacement brush would not arrive for 8 MORE WEEKS! I wrote him back asking him to tell me what we're supposed to do without the brush, and he never responded. If the company is run by poor management like him, then they deserve many negative reviews. I didn't have any idea they were this sorry, but I guess I'll just buy a brush from one of their competitors.
Bought one of these when I purchased my Traveler grill. I've been using it every time that I fire up the grill, and now the vendor tells me that there is an important recall on this brush. I went through all the hoops in order to register my brush, including taking pictures of both sides of the brush, so they would believe that it was one of theirs. After it was registered, I was told that it would be shipped out in two weeks. Two weeks went by, and I get a letter from a loser named Chris who is in charge of Order Fulfillment at Weber. He let me know that unfortunately, my replacement brush would not arrive for 8 MORE WEEKS! I wrote him back asking him to tell me what we're supposed to do without the brush, and he never responded. If the company is run by poor management like him, then they deserve many negative reviews. I didn't have any idea they were this sorry, but I guess I'll just buy a brush from one of their competitors.
i was sent the wrong flavorizer bars they would not fit they wanted me to return which was a big hassle i had the means to cut them to fit my grill they were supposed to be stainless they were a very low quality stainless magnet stuck and produced a lot of sparks i have been a lifetime weber customer but will think twice before buying again and will never buy from their website
Took my order, charged me, shipped it, then they cancelled it, got it shipped back, refunded less than half, and never sent me any communication about it because my order email address and paypal email address were different. Zero accountability when I told them about it. Good products but their service is so terrible I'll doubt I'd buy anything off them again.
in UK, bought a BBQ from the 'main' dealer website-a subsidiary of weber.com. Found the same BBQ at one of their UK distributors (and then others) for £180 cheaper the day I ordered it. Asked whether they could refund the difference. No reply. website says 'under maintenance' so can't even leave a 'contact us' message. no reply from the almost daily marketing email address (no bounce back. Total lack of trust in their comms and transparency-not even the decency for a reply saying 'sorry no can do'..
How to not send an item by `DPD from WEBER. I purchased a package of items from Weber and they decided to put a fragile fire starter in a box with 2 sacks of coals. of course someone in the warehouse knows that it will get shaken about and crushes the fire lighter unit. 2 calls plus sending proof in pictures of the damage and i still have not secured a replacement. What wonderful service the customer support provide. Just an acknowledgement email saying they will get on to the issue in 5 to 7 days. So much for the BBQ this weekend. I could have got one over night from Amazon. Certainly the Weber company do not care for the bad feedback I read on Trustpilot ref 2685017 GO-06627261 Why do companies employ moron's that spoil the company name? The product is not very impressive and it will soon rust as there are paint chips already. Just poor quality it seems. Not often you see such bad feed back as many 1 stars as 5 stars that has to be bad. Reading them I doubt I will get the item replaced as promise. OK I am a retired lawyer and more than happy to issue a county court summons or go down the visa dispute route. `their choice ! Still no replacement of damaged goods. Usual run around by Weber. I may be a retired Lawyer, but I am more than will ing to issue a county court summons and if granted I will instruct the London Court to instruct the sheriffs to visit there offices and collect the money or take enough items to sell at auction.
Always thought Weber BBQ’s were quality products with a quality customer service department. How wrong was I. I bought a Weber Genesis BBQ 2 years ago. Always covered after use. Sadly the painted BBQ body has serious cosmetic rust issues. A cheap BBQ from e bay lasts longer ! Their customer service department is dreadful even admitted they have issues with rust on painted bodies. Their long guarantee is worthless, As the body must have rust holes in it before they will consider any action. You will have thrown the BBQ away well before that, as it will look dreadful ! Just read all the negative reviews. Seriously Weber you have major issues with your quality and customer service. If you do not address your problems you will not survive
I am writing to express profound disappointment with my recent purchase experience at Webber - a company I believed upheld higher standards of customer service.Upon placing my order, I quickly realized it wasn't the right time for an upgrade to my grill and called the next morning to cancel. Despite not receiving an order confirmation or number, a representative assured me the order was canceled and that nothing would be shipped. Yet, I unexpectedly received three accessory boxes. When I contacted Webber again, I was promised return shipping labels via email, which never arrived. To complicate matters further, a freight company appeared at my doorstep to retrieve a grill I never received, tried to collect the accessory boxes which I refused to return without proper documentation, and then asked me to sign an invoice for the nonexistent grill I never even received. That invoice clearly says ”Grill is on your dock” - I declined and took a photo of the invoice which erroneously noted that the grill was NOT in my possession.Despite my numerous attempts to resolve this issue, I have been met with a disappointing lack of response. Promises of emails and labels have failed to materialize, and assurances of a full refund have not been followed through. NOBODY CARES!!!Given the lack of resolution, I am left with no choice but to consider escalating this matter to small claims court and publicizing my experience through reviews. However, I am reaching out one last time to see if the CEO values customer satisfaction and is willing to rectify this situation.
I bought metal trays for my grill without creating an account. They deducted the money but never sent a confirmation email, neither the trays. When I contacted Customer Care, they said they couldn't search transactions without a confirmation number, even though they had my phone number, ID number, bank receipt and all details in the order. I have a picture of th bank receipt to prove it.
Very bad experience! Far away from premium products & service. After sending email with request, you get answer that answer might take up to 14 days...I never sow somewhere such SLA for customer service....In the end someone answer earlier, but did not answer on my question but simple send me purchase order attached & link for payment...I asked if particular accesories for electrogrill are possible to purchase, as I did not find anything about it on the website...I got purchase order with two items on it without any explanation about those. After asking again, I got longer "name" of the item like "GRATE KIT ENAMEL PULSE LARGE 2018 BB"...Great, how I should know what is it...lets see what comes next, I send screenshot of the element I need....really bad experience.
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