How to not send an item by `DPD from WEBER. I purchased a package of items from Weber and they decided to put a fragile fire starter in a box with 2 sacks of coals. of course someone in the warehouse knows that it will get shaken about and crushes the fire lighter unit. 2 calls plus sending proof in pictures of the damage and i still have not secured a replacement. What wonderful service the customer support provide. Just an acknowledgement email saying they will get on to the issue in 5 to 7 days. So much for the BBQ this weekend. I could have got one over night from Amazon. Certainly the Weber company do not care for the bad feedback I read on Trustpilot ref 2685017 GO-06627261 Why do companies employ moron's that spoil the company name? The product is not very impressive and it will soon rust as there are paint chips already. Just poor quality it seems. Not often you see such bad feed back as many 1 stars as 5 stars that has to be bad. Reading them I doubt I will get the item replaced as promise. OK I am a retired lawyer and more than happy to issue a county court summons or go down the visa dispute route. `their choice ! Still no replacement of damaged goods. Usual run around by Weber. I may be a retired Lawyer, but I am more than will ing to issue a county court summons and if granted I will instruct the London Court to instruct the sheriffs to visit there offices and collect the money or take enough items to sell at auction.
Claim your business profile now and gain access to all features and respond to customer reviews.
