I am writing to express profound disappointment with my recent purchase experience at Webber - a company I believed upheld higher standards of customer service.Upon placing my order, I quickly realized it wasn't the right time for an upgrade to my grill and called the next morning to cancel. Despite not receiving an order confirmation or number, a representative assured me the order was canceled and that nothing would be shipped. Yet, I unexpectedly received three accessory boxes. When I contacted Webber again, I was promised return shipping labels via email, which never arrived. To complicate matters further, a freight company appeared at my doorstep to retrieve a grill I never received, tried to collect the accessory boxes which I refused to return without proper documentation, and then asked me to sign an invoice for the nonexistent grill I never even received. That invoice clearly says ”Grill is on your dock” - I declined and took a photo of the invoice which erroneously noted that the grill was NOT in my possession.Despite my numerous attempts to resolve this issue, I have been met with a disappointing lack of response. Promises of emails and labels have failed to materialize, and assurances of a full refund have not been followed through. NOBODY CARES!!!Given the lack of resolution, I am left with no choice but to consider escalating this matter to small claims court and publicizing my experience through reviews. However, I am reaching out one last time to see if the CEO values customer satisfaction and is willing to rectify this situation.
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