Very bad experience! Far away from premium products & service. After sending email with request, you get answer that answer might take up to 14 days...I never sow somewhere such SLA for customer service....In the end someone answer earlier, but did not answer on my question but simple send me purchase order attached & link for payment...I asked if particular accesories for electrogrill are possible to purchase, as I did not find anything about it on the website...I got purchase order with two items on it without any explanation about those. After asking again, I got longer "name" of the item like "GRATE KIT ENAMEL PULSE LARGE 2018 BB"...Great, how I should know what is it...lets see what comes next, I send screenshot of the element I need....really bad experience.
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