I have been waiting for 2 agreed major warranty parts for approx 8 months. Each time I Weber or email them I’m told they are being shipped and will be with me in about a month from the date I speak to them. Either that or they ignore my emails. We’re now 8 months in of this nonesense back and forth and apparently both parts are now 2 months away from delivery. Inexplicably they have been able to build and restock the exact same model of bbq both on their website and with resellers but they won’t let me have the same parts. They also refuse to remove the parts from a finished bbq or send out a replacement bbq. I’ve had enough of the lies about delivery dates. The warranty is not worth the paper it’s written in if they refuse to send the warranty parts out.
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