I invested in a new Weber barbecue 6 weeks ago think I was buying the premium brand in barbecuing equipment. To say I am disappointed is an understatement. I paid £350 for the barbecue & upon using it the first time realised there was a broken part calling in to question the quality. I then contacted & after a couple of weeks got a reply saying they would send a replacement part. Several weeks later it showed up & was the wrong part despite sending pictures clearly showing what was broken. Tried to call customer services a couple of times but no answer after holding for sometime calling in to question the customer service. Why not send out the correct part on a 1/2 day delivery. All in all 6 weeks & 1 use of the barbecue. Has really soured the experience. Very disappointed.
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