I search the BBQ for a while and found Weber's website. All looked perfect at the beginning. The BBQ i want it does not in stocks and i left a reminder message. Next day i received an email saying that the product was in stock and i can order (FYI when the product is not in stock you can not add in to your shopping basket. After the email i clicked link and order the BBQ i want (£104.99) together with some extras (worth £107.95). So i payed £212.94 invoice amount and start waiting. First of all there is no time range for delivery after ordering which is really bad; at least it should give a date range in the future. after a week i received an email saying my order is on its way. Then i received a brush, basket, charcoal and cover for the BBQ but not the BBQ itself. i send an email to customer service and they said first DPD delivered everything, luckily there was a picture from DPD showing what box has been delivered (very small so can not be a BBQ). After another email then customer service told me that sorry but the item is not in the stock. They started whole thing sending me an email saying the item is back in stock and now email says sorry but we will refund the BBQ fee back. what about the special cover for that type of BBQ and all the other things i ordered. WORSE EXPERIENCE EVER AND TIME LOST TIME OF 2 WEEKS AND IT LOOKS LIKE ANOTHER 2-3 WEEKS UNTIL SORTING OUT THIS MATTER. My suggestion never ever order a BBQ online especially a website like Weber. Hopefully i will reach to someone who is sensible and get a full refund and an apology but it looks like it will take time. i will write soon how i sort out this issue... Problem has been sorted. I guy called Sym contacted with me and understand the problem and he done his best to sort out the problem. Unless the earlier email i have got he has been very professional and nice to talk with. He informed me every stage and at the end he offered me some products free of charge for the situation i have been in. The important bit is that i have got the bbq i want :) thanks,
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