weber.com

1.9
1.9 Based on 40 reviews

...

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Miles
Made China cheap, cheap quality

Wished I read these reviews first. Always heard Weber is a good grill. NOT! The website is very impressive. I purchased two Weber grills. One for my son's wedding gift costing $700.00 and Spirit II E-210 ($350.00) for myself. BOTH have a defect. My son's Spirit E-330 separated under the bowl and peeled on the outside. I had to return the first Spirit II because the started didn't work. Now, the second one doesn't work. Both not even a year old. I emailed Weber about my complaint and photos over a month ago, then several return sends of my email. They emailed a confirmation number but NEVER responded. I really don't like to complain, I don't even like reading others. But I spent a lot of money with this company. My cheap Charbroil worked great for many years. Today, I called after a 25 min wait, the lady was not very helpful. She insisted I register my grills on their website. And you and I know, nothing will happen. I'm at a dead end. I hope you select another brand.PS I work at a big box store that sells Weber grills. I should have known when I saw several Weber grills in the back room customers have returned. A customer was in the return line with a Spirit II. He had a Father's Day party, the grill was a gift, the starter did not work either. He was so mad, it ruined the lighting of Dad's surprise. I do let the customers know not to purchase any Weber grill. Get your cheap product back to quality!

1
Date of experience: Jun 24, 2020

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