It has been over 20 working days since I ordered the BBQ and accessories directly from the Weber website. I still await responses to my emails, they don’t answer the customer service number that you can call, it just rings out after 25 minutes of holding.Initially I was told that it would take 3-5 working days for delivery, then 8-10 days because of covid -19, which I understand. It’s now been 20+ days and no response to recent email for an update, impossible to even speak to anyone on the phone as no one answers and they have taken the money from my account and sent me an invoice. I wish I had used John Lewis but at the time they were sold out. So upset.
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