Updated to 4 stars! The representative did follow through with a refund for thawed items! It took time to navigate through all the processes. I was disappointed with the packaging and shipping, but sometimes these things happen! I'm uncertain if I will order frozen items from them or any other service in the future! This is a risk we all take! I guess I just make poor choices when ordering online sometimes. With a bit of research, I believed this service would be reliable. I ordered five frozen food items at a high price to share. Three of the items arrived thawed, while the other two seemed fine. They shipped in two boxes, both containing an empty plastic bag, possibly for dry ice. There was plenty of paper packaging. I contacted the service about this. After a few days, the representative replied, apologizing for the inconvenience and starting a refund process. After a week, I heard nothing. The two items that looked okay had a strange taste, which I can't quite describe. I would highly recommend against purchasing frozen items from this service, as they seem unaware of proper shipping methods! I didn’t ask for a refund or anything, just indicated I wouldn’t order from them again! Disappointing! I received my order on April 22, 2024. I gave 2 stars only because they did respond.
Claim your business profile now and gain access to all features and respond to customer reviews.
