Literally the biggest waste of time. Im not quiete sure why I decided to book through this useless company. I booked a round trip from Melbourne to Queensland for 4 people with a hire car included cost me over $2000. The hire car company webjet recommended to me in the booking closed when our flight was touching down in Queensland at 8:30pm, so I called webjet and asked if they could help us change the flights because they were clashing with our hire car company they said they couldn't because the flights we booked were through jetstar so they have no way to help us. So I asked if they could assist us with a different hire car company and they said they couldn't because the cost would be much higher than the original price we got our hire car for because we booked so far in advance and got early bird deals. So we went and changed the time of our flights like we were told to do which cost us $450 and then recontact them to change the time we pick up our hire car only to find out in order to change the time of the hire car pickup we would have to cancel our current booking and pay even more for the hire car so the only available option to us is to sit and wait for 12 hours until our hire car is available. This is literally the biggest shit show. Webjet won't speak to the company on our behalf and the company won't speak to us because we booked through webjet. Save yourself the hassle honestly, I haven't being so upset and stressed in my entire life. Literally will NEVER use this god awful, incompetent company again. Not to mention the lack of english spoken by all workers is ridiculous to try and deal with when you can barely understand them and what theyre trying to tell you, I ended up needing to ask the representative to email me the information they were trying to tell me because I couldn't understand well enough to agree to anything.
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As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.