Review Time
I was informed my flight was canceled but was misled. I had to pay an additional $4000 for a flight the next day. Multiple instances of dishonesty occurred, and the airline's overbooking issues seem frequent. I advise against using these services.
I was told my flight was canceled, but I ended up being misled. I had to pay an extra $4000 to get on a flight the next day. I encountered several instances of dishonesty. The airline overbooked the flight, which appears to be a common issue; it's important to be cautious to avoid being scammed. There seems to be a pattern of deceit. I strongly recommend avoiding these services.
I attempted to change my flight to a later time and was informed online that it would cost $100. However, shortly after, I received an email requesting $251, which was even more than booking a new flight on their site. I will never book through this service again.
I attempted to book three tickets and received a message stating the booking didn’t go through, but money was deducted from my account temporarily. Now, I see that I've been charged $69.63 in fees three times. This service has been disappointing.
I booked flights but received no confirmation, which led to a frustrating four-day wait filled with 18 phone calls. The customer service representatives lacked clarity and simply read from scripts, failing to answer my questions. Despite not having confirmation of a booking, they insisted it was made. The entire experience was terrible.
Booking through this service was a huge mistake. I reserved the earliest flights to collect a car, but they changed my arrival time significantly without my consent. I have proof of my original booking and the associated costs. When I called for assistance, they wanted to charge me to revert to my original flight. The lack of support and professionalism is unacceptable, and I will share my negative experience widely.
The customer service was terrible, and I regret booking with this company. The hidden restrictions on gift cards and the complicated process for changing flights made my experience frustrating. I ended up spending significantly more to buy a new ticket due to their mistake.
Attempting to change my flight times was a disaster. After paying a surcharge, my flight was downgraded unexpectedly. When I called to resolve the issue, I was met with confusion and delays. Although the customer service representatives were friendly, the service overall was disappointing and not what I expected.
I booked a multi-leg international trip and faced issues when checking in for a domestic flight. The airline had no record of my booking and I had to buy last-minute tickets. This service refused to take responsibility, leaving me frustrated and out of pocket. Their unwillingness to assist when problems occur is concerning.
The customer service was horrendous, with a rude representative who laughed at my situation. We had an error in our booking, and instead of helping, he dismissed me. An apology would have been appreciated, but I won’t be using this service again for family vacations.
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As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
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