We ordered replacement legs for an old tabletop that we loved. When they arrived, 3 of the 4 legs were badly broken. I called and spoke with Zach and he was very receptive and sympathetic - he asked me to email pictures of everything that was in the box. He immediately sent another box of everything, and when it arrived only one of the 4 legs was broken, so I ended up with 4 good legs and all the parts. My table is fully refurbished!
The customer service I received from Webstaurant was courteous, prompt and without reproach! I cannot say as much for FedEx, unfortunately.
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