Avoid purchasing high-ticket equipment from WebstaurantStore unless you are prepared to fight for basic customer service.
I spent over $500 on an upholstery cleaner that arrived defective. I contacted them immediately, and instead of handling it like any responsible retailer would, they repeatedly deflected responsibility and told me they were “waiting to hear from the manufacturer” about the warranty.
Let’s be clear: this was not a warranty issue. The unit was defective upon arrival. My transaction was with WebstaurantStore. Yet they refused to issue a prepaid return label and kept pushing the problem off onto the manufacturer while I sat with a broken machine.
For a company operating at this scale and selling commercial equipment, this level of accountability is unacceptable. If something goes wrong, do not expect urgency, ownership, or a straightforward resolution. Expect delays and excuses.
Extremely disappointing experience. I would not trust them again with a purchase of this size.
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