I shipped them a carrier phone for which they quoted roughly $600. The phone was barely used for few hours and I did not like the OneUI from Samsung and chose to move back to Pixel and thus thought to trade it to them as I was out of return period. They got back to me stating the phone was financed with the carrier and they never provided any proof for that. I, however, did send them proof of my account showing the device was completely paid of few weeks back and have already been unlocked. Their counter offer for $600 was roughly $250. LOL. Initially I thought their process have flawed but then the very same week, they revised the quote and now same device is being offered roughly $420 instead of $600. They had no intention of honoring their initial quote of $600 so they made up an excuse to put the blame on the non existent device condition.I did received the device back and unfortunately, the screen had smudges on it. I sent them the device with a screen protector on and they chose to remove that and sent it without any screen protection. A $600 device! This would be my first and last interaction with them.
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