I have to say your customer service has been excellent throughout what was an unusual ordeal with the items.
I ordered an item online in December. It arrived in a timely manner; however, I immediately noted a fault with it. I returned it via a shop and was advised it would be refunded or replaced.
A replacement was identified within a few days and seemingly sent out to me. Unfortunately, this never arrived. I believe this was more to do with Royal Mail than yourselves. After waiting the statutory 28 days, I applied for a replacement/refund.
The item was replaced again; however, after a short time, a different fault became apparent.
This was taken back via the shop, but no replacement was available.
I have since chosen a different item, which so far (fingers crossed) has had no issues.
As I said, customer service has been great, everyone I dealt with in store and online was very helpful.
I guess the issue is around ensuring that items are fit for resale.
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CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity.
To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
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