Went to Grantham wbac and was slightly late. The guy greeted me with “you’re late” and was extremely intimidating and rude. I decided we couldn’t deal with him after the hostile way he treated us so drove to Clifton. Was offered £12700 for our car which we accepted and agreed to do after taking our private plates off. Got this sorted and called them to be told the offer was still valid. Drove to Clifton on my day off and spent half a day while the very helpful guy tried to override “the system” which had decided it was going to rob us of £700 for taking off our private plates in 3 days. What a waste of time and a great example of how big business just walks all over consumers with absolutely no recourse. Shame on you.
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