There were a whole roomful of people queuing but Georgia, welcomed me, showed me to a seat, explained what the company did, how the valuation worked and how the queue moved. I realised the wait would be over am hour but within 15 minutes Geotgia returned with a cup of tea and a smile on her face. She treated everyone with genuine respect.
When l reached the valuing table, Dan explained what he did, why things were or were not of value. The 2 values did not get time to breath, just flat out but still courteous and respectful.
Georgia then took my details, explained an email would act as receipt and the bank transfer would be completed that day. It was.
I believe in good customer service. It is not easy to walk through the door with family possessions. I felt valued and because there was good communication the wait was not an issue. I will be back.
If it is busy, you do need that support person to create order.
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