I had the most awful experience at Wed2B Milton Keynes, and it has completely ruined what should have been a special wedding dress shopping moment for me.
To begin with, I waited over an hour before being seen. The reason given for the delay was that my dad was with me, which I found completely unreasonable and unnecessary. Two weeks prior to my appointment, I called to specifically ask whether certain styles were available in my size. I was told this branch is essentially a warehouse and the largest Wed2B store, so availability would not be an issue.
However, after waiting over an hour, I was taken to the back only to be told that none of the dresses I had enquired about were available in my size. This was extremely disappointing and felt like a complete waste of my time.
What made the situation far worse was the way I was treated by the manager on site. As a plus-size bride, I was made to feel uncomfortable and discriminated against. The tone in which she spoke to me was dismissive and unprofessional, and there was a clear lack of enthusiasm or basic customer service. I did not feel supported, celebrated, or respected.
I also observed other brides being treated far more warmly and attentively than I was. The contrast in treatment was deeply upsetting and only reinforced how unwelcome I felt in that store.
The overall experience felt discriminatory, and I ultimately walked out because I could not tolerate the way I was being treated. No bride should leave a bridal store feeling humiliated or diminished.
I would not recommend this branch based on my experience.
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