UPDATE 11/4/2024: Cody (Premium Services Manager at Wedgewood) reached out to me immediately to review and attempt to resolve this issue on Nov 1st. He explained that he has since talked to a manager of the employee that misspoke on the unavailability of prescription bottles as the statement wasn't true. He did state that they lack proper notifications to customers and they are working to resolve that so that there is opportunity to find an alternative solution faster. I did explain that I found many reviews with similar issues and hope that they work to resolve both the shipment delay of timely medicine as well as lack of notifications of delays. He had already worked in the background prior to his call to do everything he could to get the medication out sooner and had it overnighted for next day delivery at Wedgewood's expense. I had informed him that I had already secured an alternate pharmacy to deliver right away, but since Cody appeared to truly right this wrong, I accepted the offer to get the medication the next day. I did receive it promptly by UPS around 8:30am the next day. I am revising my rating from 1 to 3 stars for the effort and actually getting my cat's chemo medication to me the next day even though it was 2 days overdue. I really hope Wedgewood works to prevent these types of issues in the future. For now, I will offer the second chance. Thank you to Cody for actually caring.NEGATIVE STARS! I have had issues with backorder items in the past for my equine needs but this recent issue is absolutely absurd and uncalled for. I set my cat's chemo prescription to auto ship. A week goes by and I've seen no update since I placed the order besides that they got my order. At a week (Mon), I call about the order status and am told it can take up to 5-6 business days before it ships. I understood this but was disappointed that this time around it was taking longer vs. within 3 days the prior time. They said it should ship by that Wed so I requested a next day shipping as my cat would need her medication on Thursday. They put me on with a pharmacist, and they said they couldn't do anything at the moment as it was made up and was in packaging. They said they would add the next day shipping at no charge as she said she preferred her blood levels remain consistent and at the latest I would get it Friday, a day late.I receive no notifications of shipment on Wednesday and recheck on Thursday am (31st). The order now states delayed. I call them back and there is an automated message for my order that the order wouldn't be shipped until over a week later (8th of following month) and that the agents wouldn't have any other information regarding this. I proceed to talk to someone in person and describe what I was told on Monday and asked what the problem is as my cat is due for her chemo pill today. She puts me on with a supervisor, and they proceed to tell me that the empty bottles they fill the prescriptions with are on back order and it would be 2 to 3 business days before the order could be completed. I was dumbfounded. I asked why they couldn't obtain a temporary set of the medication bottles that you can buy at any pharmacy, and they said it was done by machine and would mess up their counts! They had no system in place for providing a backup method nor were they willing to. Not only did someone drop the ball on something as crucial as having enough empty medicine bottles to actually process orders, they also had no backup supply....AND weren't willing to process anything manually. I tolerated Wedgewood's problems with my equine needs in the past, but not being able to give my cat her chemo medication for over a week is completely unacceptable. In addition, I received NO notifications on this delay at all. I had to take the time to check online and wait to talk to someone on the phone to ask. I am currently investigating being able to have this compounded through Chewy's pharmacy, and if I can, I am dropping Wedgewood. I will be checking if I can do this for the other medication I have with them as well.
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Wedgewood Veterinary Pharmacy provides Pet Meds, Compounding and Veterinary Medications for Dogs, Cats and Horses. We Care the Way You Care.
