Review Time
First they “lost” the order. I had to call when the order stayed in the “ready to ship” status for 3 days. At that point they said they would expedite the order and ship it using shipping that would have it arrive in 1-2 days after shipping. Well it’s been 8 days since that call, and UPS says the medicine will arrive tomorrow 5 days after it shipped. Thats 8 days from my initial inquiry, which was 5 days after the prescription was called in, so we’re going on 14 days since the prescription was sent in. My pet needs his prescription, and is notably suffering because these guys cant get it together. After reading the other reviews, I don’t know how they stay in business. This is my last order with Wedgewood.
I hate this Pharmaceutical by Mail "service". I prefer walking out of the vet's office with medications in hand. It takes days for them to arrive by mail. And then they are sealed so tightly for transport it's impossible to open them. It seems some kind of special tool it needed. I may evemswitch vets if I have to deal with this every time a medication is needed.
UPDATE 11/4/2024: Cody (Premium Services Manager at Wedgewood) reached out to me immediately to review and attempt to resolve this issue on Nov 1st. He explained that he has since talked to a manager of the employee that misspoke on the unavailability of prescription bottles as the statement wasn't true. He did state that they lack proper notifications to customers and they are working to resolve that so that there is opportunity to find an alternative solution faster. I did explain that I found many reviews with similar issues and hope that they work to resolve both the shipment delay of timely medicine as well as lack of notifications of delays. He had already worked in the background prior to his call to do everything he could to get the medication out sooner and had it overnighted for next day delivery at Wedgewood's expense. I had informed him that I had already secured an alternate pharmacy to deliver right away, but since Cody appeared to truly right this wrong, I accepted the offer to get the medication the next day. I did receive it promptly by UPS around 8:30am the next day. I am revising my rating from 1 to 3 stars for the effort and actually getting my cat's chemo medication to me the next day even though it was 2 days overdue. I really hope Wedgewood works to prevent these types of issues in the future. For now, I will offer the second chance. Thank you to Cody for actually caring.NEGATIVE STARS! I have had issues with backorder items in the past for my equine needs but this recent issue is absolutely absurd and uncalled for. I set my cat's chemo prescription to auto ship. A week goes by and I've seen no update since I placed the order besides that they got my order. At a week (Mon), I call about the order status and am told it can take up to 5-6 business days before it ships. I understood this but was disappointed that this time around it was taking longer vs. within 3 days the prior time. They said it should ship by that Wed so I requested a next day shipping as my cat would need her medication on Thursday. They put me on with a pharmacist, and they said they couldn't do anything at the moment as it was made up and was in packaging. They said they would add the next day shipping at no charge as she said she preferred her blood levels remain consistent and at the latest I would get it Friday, a day late.I receive no notifications of shipment on Wednesday and recheck on Thursday am (31st). The order now states delayed. I call them back and there is an automated message for my order that the order wouldn't be shipped until over a week later (8th of following month) and that the agents wouldn't have any other information regarding this. I proceed to talk to someone in person and describe what I was told on Monday and asked what the problem is as my cat is due for her chemo pill today. She puts me on with a supervisor, and they proceed to tell me that the empty bottles they fill the prescriptions with are on back order and it would be 2 to 3 business days before the order could be completed. I was dumbfounded. I asked why they couldn't obtain a temporary set of the medication bottles that you can buy at any pharmacy, and they said it was done by machine and would mess up their counts! They had no system in place for providing a backup method nor were they willing to. Not only did someone drop the ball on something as crucial as having enough empty medicine bottles to actually process orders, they also had no backup supply....AND weren't willing to process anything manually. I tolerated Wedgewood's problems with my equine needs in the past, but not being able to give my cat her chemo medication for over a week is completely unacceptable. In addition, I received NO notifications on this delay at all. I had to take the time to check online and wait to talk to someone on the phone to ask. I am currently investigating being able to have this compounded through Chewy's pharmacy, and if I can, I am dropping Wedgewood. I will be checking if I can do this for the other medication I have with them as well.
Horrible, just Horrible. I ordered my birds medication Haldolperidol in plenty of time. First time using this pharmacy. They know I'm in Florida and the medication should Not reach over 86 degrees. Every other pharmacy that I have ordered from ships her medication in Styrofoam with several ice packs. Received her medication today and heat gun i have to check temperature on it was 95 degrees!! It should not be stored over 86 degrees maximum!! It was Only packed in a cheap plastic bag, no ice packs. Called to explain and pharmacist there told me medication should be fine..Are you Kidding me?? No it's not fine and not risking my 13 year old Cockatoo's life over it. I explained I wanted them to expedite her medication and ship it with ice packs and Styrofoam container..The sad answer I received is "That's not our protocol" I have had to reorder her meds now from another pharmacy that understands temperature control for meds..it takes minimum of 10 days for this compound medication so now I am worried I won't get them in time. So Very disappointed. I will never use this pharmacy again!
Do not let your veterinarian sell you on the Wedgewood Gourmed line of medications, at least for your cat. No matter how the company tries to hype it, cats are not going to think it is a treat and absolutely will not eat it. First time I opened the bottle, I immediately knew no cat I have ever owned would eat those pills. They are too large, reek of medication, and any flavoring they may have is more like a slight suggestion of chicken or tuna. Imagine crumbly Tums that have been dipped in weak, watery bouillon. An expensive waste of time and effort. Don't bother.
I received a text message from wedgewood pet pharmacy at 12:35 a. m. The text woke me up & I was beyond frustrated. What company in their right mind sends out text messages in the middle of the night ?!!! Then, when they did call & left a voicemail, the call back number they left had too many numbers & obviously didn’t work. Not impressed with this company.
I had a bad experience with Wedgewood and I would go through any other company at this point. They charge an extra $30 promising one day delivery but then when it comes 2+ plus days later, they say "well, it's actually one day plus however long it takes us to make the medication". I requested a refund of the $30 extra charge and they refused.
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Wedgewood Veterinary Pharmacy provides Pet Meds, Compounding and Veterinary Medications for Dogs, Cats and Horses. We Care the Way You Care.
