I placed an order on December 9th and, after weeks, still received no meaningful update. There is a complete lack of proactive communication; I had to call them directly to get any information. I made this call while out of the country, which is unreasonable for a paid prescription order. When I finally reached the support team, I was informed that the medication would ship via standard delivery, and while a tracking number technically exists, they couldn't tell me when it would actually ship. Their suggestion? “Just keep checking the tracking number until it updates.” That was the extent of the assistance provided. This medication was needed before my trip. Instead, it seems I will be waiting until after Christmas, putting my pet’s care at risk. The most frustrating part: after paying $85 for the medication and shipping, the representative told me my only option now was to contact my vet and pay to have it refilled elsewhere if I wanted it sooner. To summarize:
- Terrible shipping timelines
- No transparency or status updates
- Unhelpful, dismissive customer service
- Zero accountability after taking payment This will be my last experience with this service. If you care about your pet and want reliability, communication, or basic competence, I strongly recommend choosing any other pharmacy.
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Wedgewood Pharmacy is a compounding pharmacy, providing trusted medications for people and animals. Easily fill or refill your prescriptions online.