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To serve as a warning to all those who, like me, have faced discrimination from this company, Weebot

09/04/2026To serve as a warning to all those who, like me, have faced discrimination from this company, Weebot, let it be made clear here that the response provided by weebot to my review as Martim da Câmara here on truspilot was nothing more than yet another delaying tactic by Weebot, designed merely to give the impression that they care about their customers – which is literally a lie. I sent an email as requested, and the response I received was due to two loose screws that fail to secure a headlight on an item I bought new, was an email requesting endless red tape: from videos, to chassis numbers, invoices, and so on and so forth, all this because of two screws that were faulty and do not provide the necessary grip to keep the headlight in the correct position without it falling down, and note that it is practically a pre-written response that does not even address the entirety of my email, but that’s how it is... My question is: if this were actually a matter of greater importance, what would they ask for? A satellite image proving the scooter’s location and my criminal record to prove I’m not a criminal? The point here is that this company, Weebot, already has the purchase details in my mother’s Weebot account, which includes all the purchase information, including the invoice. It’s ridiculous how they’re asking for a video of a screw that won’t tighten – what am I supposed to do? Break open the part where the screws are so they can see inside that the screws won’t tighten? I don’t know if this is just pure stupidity or sheer incompetence, combined with an attempt to create difficulties for the customer as a way of dissuading them from going ahead with the purchase. In short, this company has become a total disappointment. Be warned that Weebot discriminates against customers, particularly those who are not French like me and who, like me, make a purchase from another European country. All that initial fuss to convince the customer to make the purchase, and all that spiel about warranty and customer support, is nothing but a complete sham. What you’ll actually face is a series of bureaucratic hurdles and stupid, ridiculous requests, such as videos of screws that won’t tighten inside a part, which can only be seen with an X-ray camera, as well as invoices that are already available on the Weebot website. In short, Weebot, beyond the discrimination, disappointment and disillusionment, is a prime example of when the ridiculous meets stupidity and incompetence. RegrettableP.S. Please note that this review is a response to the reply posted by Weboot to my review, and is now being posted here using my mother’s Truspilot account due to the character limit when editing my original review. Martim da Câmara

Date of experience: Apr 09, 2026