Please take note of what I am stating here, as this is a factual and properly documented observation: I purchased a Teverun Fighter Supreme V4 from Weebot around two and a half months ago, which still has zero kilometres on the clock; however, I noticed around two days ago that the headlight won’t stay in place – the screws are loose and won’t tighten, causing the headlight to droop downwards.But this is not the main issue I wish to raise here.Following this purchase, I considered buying a second e-scooter (Dualtron Thunder 3). I requested a quote, which was sent to me straight away, and my queries were clarified. However, after presenting Weeboot with a second quote at a much more affordable price, Weeboot tried to match that quote, but they never actually sent that new proposal with the price I was supposed to pay for the Dualtron Thunder 3.About a month passed, and about three days ago I asked Weebot again to send this proposal, taking into account the quote I had received from the other company, which I proved by sending a screenshot of the quoted price. I sent three emails asking Weebot whether or not they would match the price quoted by the competitor, which has not happened to date. I have not received any reply. It should be noted that Weebot had an advertisement on its website stating that, if a cheaper price was found, Weebot would match it. However, what is important to highlight here is that, as I was no longer of interest as a customer and as I had already made a sale of one of their higher-value products, they were no longer interested in even wasting time on me – especially since, in my case, I was offering a significantly lower price for the model I intended to buy.The point here is that a customer should never be ignored or treated with disregard, especially if they have been a good customer and have fulfilled their contractual obligations. In my case, I am left with the impression that Weebot, particularly for those who are not French citizens and do not even reside in France, is just another company that uses highly persuasive sales pitches, claiming that this support and consideration for customers is what sets them apart, but in reality and in practice, that is not how things stand; in fact, I would even say that there is some discrimination at play here.Although I did consider Weebot, I feel that at this point it is simply just another company whose sole interest is selling, and nothing else.I can only express my regret at the great disappointment this leaves me with.Thank you very much
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Weebot est la Marque de Trottinette électrique, accessoires et pièces détachées, leader en France. Nos produits sont équipés d'une Batterie certifiées et de la Norme CE. Garantie 2 ans et SAV Premium en France. Livraison Express Gratuite 24h/48h.
