I ordered for more than 500€ on spare parts for dualtron thunder scooter. Upon arriving, the wrong rear footrest was sent, I received a footrest for the dualtron victory luxury plus and ordered one for the thunder 2. I received a message with instructions to send it back. I sent the item back with the same post service (GLS) and it was delivered last Thursday. The tracking information on the weebot website says it's still on the way, while the GLS tracking says "delivered".I called several times, either way no answer, employees who don't speak English and just end the phone call. Have sent emails, via website chat system and Whatsapp, no answer at all. I really would like to get the right cale-pied for the Thunder 2 and confirmation my returned item has been received. Leaving customers without any news and/ or updates is simply NOT done.How long should this problem last? I would also like to get refunded for the shipping cost for the return because it was not my fault I received the wrong item.I hope to hear from you as soon as possible.Thank you,Werner
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Weebot est la Marque de Trottinette électrique, accessoires et pièces détachées, leader en France. Nos produits sont équipés d'une Batterie certifiées et de la Norme CE. Garantie 2 ans et SAV Premium en France. Livraison Express Gratuite 24h/48h.
