on February 13, 2020, I bought a Dualtron Raptor V2 scooter in your store. On the occasion of the Covid, I have not been able to use it, until now, however when opening the box, I have verified that the charger that came with the scooter was not the original one of the Minimotor brand, and that all Dualtron scooters must be brought, as it says the instruction manual itself, advising against any other. These events have been communicated to your Weebot store, through your email, sending a photo of the charger. However, I am simply answered with "that's the good one." It does not seem to me an acceptable answer, from a professional store, to advise that a non-original charger of the brand minimotors be used. As a customer, I am quite disappointed with the treatment and response received by your store.Charger supplied 30 euros in aliexpress, original charger brand minimotors 90 euros, which all dualtron carry. And they keep saying that it is the original ... How easy it would have been for them to send the customer an original one, and the problem would end, but no ...Pray if you have a more serious problem......
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Weebot est la Marque de Trottinette électrique, accessoires et pièces détachées, leader en France. Nos produits sont équipés d'une Batterie certifiées et de la Norme CE. Garantie 2 ans et SAV Premium en France. Livraison Express Gratuite 24h/48h.
