Poor connectivity, but more worrying is the customer service. After damage to my property whilst installing the line, engineers agreed to foot the repair bill. Customer service reneged on that agreement, created bogus invoices and I was left with no option but to take them to the small claims court. After winning damages they threatened to disconnect my service. I had to engage solicitors to get them to back down. The customer service was amateurish, immature, impossible to deal with and the whole saga was a waste of time, expense and yet entirely avoidable. The connection itself is patchy at best and the price has increased 25%.
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