Name: wefibre.com
Telephone: 03302290222
Rating: 4.0

Dianne Chesters Guest

Signed up for WeFibre, waited few weeks but was made aware of this in the first instance however, wa

Signed up for WeFibre, waited few weeks but was made aware of this in the first instance however, was done a week earlier. Today arrived a lovely guy Kevin, great job, very friendly and even had his own little hoover for the dust. Connected to Internet WOW what a difference, thanks WeFibre great job 👏

Date of experience: Feb 12, 2026

Abbie Langley Guest

3 weeks ago

Reliable most of the time but internet drops out a lot. Unfortunately they don't have any tech suppo

Reliable most of the time but internet drops out a lot. Unfortunately they don't have any tech support available outside of weekdays, and for a WFH worker this is insanely bad. Will be leaving when contract is up, it's outrageous that my internet has been down all weekend, and won't be fixed till some point Monday (not sure when because of no support team) when I'm supposed to be in meetings from 8.30 onwards.

Date of experience: Feb 08, 2026

Abbie Langley Guest

3 weeks ago

No tech support weekends - only weekdays at working hours

Reliable most of the time but internet drops out a lot. Unfortunately they don't have any tech support available outside of weekdays, and for a WFH worker this is insanely bad. Will be leaving when contract is up, it's outrageous that my internet has been down all weekend, and won't be fixed till some point Monday (not sure when because of no support team) when I'm supposed to be in meetings from 8.30 onwards.

Date of experience: Feb 08, 2026

Martin Tonks Guest

1 month ago

Working fine

Working fine - inside wiring tidy and discrete but unfortunately outside wiring not so clever - looks like outside installer ran out of cable pins half way down the wall and used black cable ties on / behind white drainpipe…

Date of experience: Jan 29, 2026

Doreen Guest

2 months ago

Workman very nice and helpful

Date of experience: Dec 18, 2025

Lawrence ODonnell Guest

2 months ago

Awful Customer Service

Poor connectivity, but more worrying is the customer service. After damage to my property whilst installing the line, engineers agreed to foot the repair bill. Customer service reneged on that agreement, created bogus invoices and I was left with no option but to take them to the small claims court. After winning damages they threatened to disconnect my service. I had to engage solicitors to get them to back down. The customer service was amateurish, immature, impossible to deal with and the whole saga was a waste of time, expense and yet entirely avoidable. The connection itself is patchy at best and the price has increased 25%.

Date of experience: Dec 17, 2025

customer Janice Baylis Guest

2 months ago

Empathy, patience and helpfulness

The empathy and helpfulness and patience of your employee. I was ringing to set up payment from my own account, following the recent death of my husband.

Date of experience: Dec 12, 2025

Richard Armstrong Guest

3 months ago

Good quick professional installation

Good quick professional installation. Friendly installer. Ethernet cable needs to be longer giving the customer more choice on where to position the router.

Date of experience: Nov 20, 2025

Kevin Stephenson Guest

3 months ago

Good customer service but the lag from…

Good customer service but the lag from booking to installation needs to be reviewed.

Date of experience: Nov 19, 2025

Kristina Manuel Guest

3 months ago

Great service and speeds!

Having seen the WeFibre router before we moved in, I called them on the day we moved … …sorted and connected on the same day! I even got a call later that day to check I was happy with it. Fantastic service and great internet speeds too!