AVOID
Confusing policy and mixed messages used to extract money from customers. We had an emergency call out. The engineer arrived and turned off the water (that’s it). He said he’d return the next day to finish work with parts and try to complete within initial hour paid for during emergency, it transpires that this is not company policy. He was planning to charge us an extra £150 for 30 mins additional work and £140 for a component that I can not find for more than £60 online.
At best this is a very expensive mess and and at worst it’s a rip off office employing cowboys looking to charge as much as they can for labour and parts.
The hourly rate on the website for daytime work is £150 and we were told we would be charged £295 per hour for the work. These are fantastic sums of money and should tell you everything you need to know.
Claim your business profile now and gain access to all features and respond to customer reviews.
