Review Time
AVOID
Confusing policy and mixed messages used to extract money from customers. We had an emergency call out. The engineer arrived and turned off the water (that’s it). He said he’d return the next day to finish work with parts and try to complete within initial hour paid for during emergency, it transpires that this is not company policy. He was planning to charge us an extra £150 for 30 mins additional work and £140 for a component that I can not find for more than £60 online.
At best this is a very expensive mess and and at worst it’s a rip off office employing cowboys looking to charge as much as they can for labour and parts.
The hourly rate on the website for daytime work is £150 and we were told we would be charged £295 per hour for the work. These are fantastic sums of money and should tell you everything you need to know.
Complete sham of a business, scammers and profiteers for those in need of emergency plumbing services. They take advantage by stating the emergency call out fee is just £70, but their half-hourly rate is £300, i.e. £600 per hour rounded up to the nearest full hour! They then state a 0.2 admin fee of the total bill. 0.2 what?!?! It's actually a whopping 20% fee ontop of everything for "admin" !!!!
They charged £3,000 to fix a water pipe. Then they cause an issue deliberately with something else (in my case, the water valve float, which had no issues previously, so that they are called back the next day to fix that issue and charge another £2,250!!! The extremely high "material costs" they claim, they do not provide any receipts as proof and ignore any emails or correspondence when making a complaint. My tenants are an elderly retired couple, and We Fix 24 Ltd took complete advantage of them. AVOID AT ALL COSTS AND SPREAD THE WORD!!!! They are criminals!!
Complete sham of a business, scammers and profiteers for those in need of emergency plumbing services. They take advantage by stating the emergency call out fee is just £70, but their half-hourly rate is £300, i.e. £600 per hour rounded up to the nearest full hour! They then state a 0.2 admin fee of the total bill. 0.2 what?!?! It's actually a whopping 20% fee ontop of everything for "admin" !!!!They charged £3,000 to fix a water pipe. Then they cause an issue deliberately with something else (in my case, the water valve float, which had no issues previously, so that they are called back the next day to fix that issue and charge another £2,250!!! The extremely high "material costs" they claim, they do not provide any receipts as proof and ignore any emails or correspondence when making a complaint. My tenants are an elderly retired couple, and We Fix 24 Ltd took complete advantage of them. AVOID AT ALL COSTS AND SPREAD THE WORD!!!! They are criminals!!
AVOID AVOID AVOID!!!! This company (if you can call them that) are a bunch of scammers. They charge extortionate fees, the engineers are not trained in their industry and they have a fake registered address on companies house. The engineer I got was here for just over an hour and I was charged £528. The next morning I had the same problem and was left without hot water or heating again. The next engineer (from a different company) was here for about 15 min, fix my problem and I have not had the same problem since. We Fix 24 have refused signed & tracked for letter from me and hung up on me. I have now reported them to Companies House and Trading Standards. DO NOT GET CAUGHT OUT, lets all stop using them and put them out of business!!!!
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