I would strongly advise against using this company. They mislead customers with their pricing and take advantage of people’s urgent situations to charge excessive fees. Their customer service was appalling at every level. One representative was particularly rude and either completely incompetent or misleading about the services. I was told the plumbers set their rates, but the plumber clarified that the company sets them. This seems like a tactic to mislead customers into using their services, resulting in outrageous bills. They deliberately avoid being transparent with their pricing to get their plumbers in the door. The unclear information provided meant I couldn't make an informed decision about the service.
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