We faced a deeply disappointing and unacceptable situation with the service. Despite having the Auto-Upgrade option clearly set to OFF, our account was upgraded without our consent, resulting in a charge of EUR 299 for a higher plan. We intended to stick with the initial plan. Charging a higher plan against the user’s explicit settings feels like an unauthorized action. This raises serious concerns about transparency and customer protection. Support was slow and unhelpful, requiring escalation instead of immediate resolution. For a professional service provider, this standard is simply unacceptable. Consequently, we have decided to stop using the service entirely and will develop our own in-house solution. We strongly advise caution regarding auto-billing and plan upgrades.
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