We encountered a deeply frustrating and unacceptable situation with the service. Even though we had the Auto-Upgrade feature clearly turned OFF, our account was upgraded without our approval, leading to a charge of EUR 299 for a higher plan. We intended to stay on the original plan. Implementing a charge for a higher plan against the user’s explicit preferences is, in our view, unauthorized. This raises significant concerns regarding transparency and customer protection. The support provided was slow and unhelpful, requiring escalation instead of immediate resolution. For a professional service provider, this standard is simply not acceptable. Due to this experience, we have chosen to stop using the service entirely and will create our own in-house solution instead. We do not recommend this service at all. Exercise caution with auto-billing and plan upgrades.
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