Unacceptable delivery experience and zero accountabilityThis was my first and last time ordering through Wegmans.com.I placed an order with a promised delivery window of 2:30–4:30 PM. After the window passed, I received a text pushing delivery to 8:30 PM — a four-hour delay with no warning.Customer service was a mess:Chat disconnected multiple timesI had to restart conversations repeatedlyPhone support routed me around and then disconnectedI was eventually told the issue was with Instacart — something that was never clearly disclosed during checkoutTo make things worse, I then received a text directly from Instacart saying “your shopper had an issue” and that they were reassigning the order yet again. At that point, there was zero confidence the delivery would happen at all.I scheduled this delivery intentionally and planned my evening around it. A delay of this magnitude is completely unacceptable, especially from a brand that positions itself as premium.If Wegmans is going to outsource delivery, they still need to own the customer experience. Right now, there’s no accountability, no proactive communication, and no meaningful support when things go wrong.Extremely disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
