I booked a flight and paid for extra kgs.. however on reaching the airport the kilos were not updated. I had yo pay 400 aed or throw my stuff away. I tried to reach the agency but there was no response... sent them an email asking for a refund because clearly this was a mistake from their side. Its been a week plus and not one has replied to me not even out of curtesy.
Am so disappointed in the services at wego and if nothing is done I'll make it my job to air out my frustration to the world on any platform I come across.
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