Very disappointing experience with Wego.
My flight (Kuwait Airways) was cancelled 14 hours before departure with no assistance or rebooking. I had to arrange alternative flights for 6 passengers and pay additional hotel costs. Total losses exceeded EGP 170,000.
Wego’s support was extremely slow and unhelpful. After 6 days of requesting a refund, I was only told they would “check with the airline.”
I was never informed of my rights, including the airline’s obligation to provide an alternative.
To date, I have not received even the ticket refund.
Poor communication, lack of responsibility, and unacceptable delay. I do not recommend Wego.
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