This experience has been deeply disappointing and misleading from start to finish.
After placing my order, I never received a physical book, nor did I ever receive a digital copy of the book. Despite this, support later claimed that “digital goods were delivered,” which is simply not true.
The only email I received after purchase was an automated message about the Welcome Baby app, including login instructions. There was no email, link, or download provided for a digital book at any point. The app subscription was later canceled by Welcome Baby themselves, further contradicting their claim that digital goods were delivered.
Additionally, Welcome Baby advertises the book as a hardcover, yet after purchase I was told all books are paperback by default and that hardcover is an upgrade handled after checkout. This makes no sense and should be clearly disclosed at the time of purchase. If hardcover exists, it should be an option during checkout—not revealed later.
The checkout experience is confusing and misleading:
The book is presented as the paid product
The app and ebook are shown as free
There is no clear indication that a customer is not purchasing the physical book
Post-purchase, customers are told they must pay more to receive what they reasonably believed they already bought
Despite no physical book shipped, no digital book delivered, and a canceled app subscription, support has refused to issue a full refund and instead offered only a partial refund based on products that were never actually provided.
This feels like a combination of poor UX, misleading advertising, and unacceptable customer service. I would strongly caution other parents to think twice before ordering.
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