While the artwork did not meet my expectations, the entire process was completely straightforward, honest, and transparent. When I decided to reject the proofs and requested a refund, it was handled effortlessly, with no disputes. The cancellation of the order was completed within 24 hours. I appreciated that no upfront payment was taken from my account, only card details for future payment, which seemed reasonable. Even though I didn't finalize the purchase, it's refreshing to see an online business that stands by its commitments and doesn't charge until the customer is satisfied, all while providing excellent customer service. Five stars for their openness and integrity.
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