Review Time
The communication was confusing and inconsistent. An order I placed for a gift was canceled without my consent, with the reason being a delay in payment—even though I completed the payment within five minutes of receiving the email. I was assured my money would be refunded, prompting me to buy a different gift. Eventually, they chose to process the order regardless. When I expressed that I no longer wanted their services due to the cancellation, it led to ongoing disputes with customer support instead of resolving the issue. They requested proof of payment, which I provided via a screenshot of the transaction, yet they still claimed they could not refund my money. The whole experience was frustrating and unprofessional.
While the artwork did not meet my expectations, the entire process was completely straightforward, honest, and transparent. When I decided to reject the proofs and requested a refund, it was handled effortlessly, with no disputes. The cancellation of the order was completed within 24 hours. I appreciated that no upfront payment was taken from my account, only card details for future payment, which seemed reasonable. Even though I didn't finalize the purchase, it's refreshing to see an online business that stands by its commitments and doesn't charge until the customer is satisfied, all while providing excellent customer service. Five stars for their openness and integrity.
The heartfelt moment that came with the unveiling, words cannot describe. It was a speechless moment. Timing on receiving the proof was perfect, the revisions were pretty quick as well. They revised everything I asked for and shipping was packed nicely.
The teams always answered my questions immediately. The delivery was fast and the canvas was packed with such care. I love the fact that I made so many changes and was never told no. The portrait came out amazing ! Very detail and color was amazing.
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