I used to really enjoy using the service, but this year has been quite the letdown. The product selection and ingredient lists are lacking. They never mentioned that one item contained Polysorbate 80. I was interested in purchasing Xylitol, but they only offer a limited variety, and the ingredient states 'pure xylitol.' I discovered it's derived from corn, not birch, which feels misleading since there are no birch options available. I checked to see if the company had changed ownership, and it looks like they did in December 2024, which raises some concerns. This same company also acquired another well-known brand. As for shipping, I ordered a shampoo that arrived damaged in a plastic bag; a chunk of plastic was missing, and it seemed like it was broken before shipping. I did contact customer support, and they refunded my money, but with the influx of subpar products and ingredient transparency issues, along with the recent negative feedback I've seen, I think I might be done with this service. It just doesn't feel the same anymore, and I no longer trust the new management.
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