I had previously ordered from this company a few years ago without any issues. However, I don't know what has changed, as I placed an order on November 27 and still haven't received it nearly a month later, despite being in the same country. Customer service provided no satisfaction in tracking it down. After several emails, they finally agreed to issue a refund, but I still didn't have my daughter's gift in time for Christmas. I will NEVER order from them again or suggest anyone else do so.
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