I don’t appreciate their business ethics, they have none.I ordered 2 x electric toothbrushes. I used one to trial, it was pathetic. The other one is unopened, and wanted to return it for a refund, not being happy with the performance.They don’t give an address for refunds/returns, that has to be given by customer support. Are the alarm bells ringing yet?Many emails later you are told beauty products can’t be returned because of hygiene rules. Hello, my product is unopened and still in its box!Following is an Email written by Kwin, customer service representative for Wella White.I’ve reviewed your request, and unfortunately this item is non-returnable, so we’re not able to offer a return, refund, or compensation in this case. I understand this may not be the outcome you were hoping for, and I’m sorry we’re unable to make an exception.So I went shopping at Coles & bought an oral B (with a round headed toothbrush) and it is really fantastic!If ever I did have a problem, I rest assured that there would be support from both Oral B & Coles. Unlike the shoddy treatment from Wella White.
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