Review Time
It has been almost a month since I ordered the wellawhite and still not received the product although they were very quick to take the money out of my account. Customer service is unresponsive. I think I will be placing a complaint on the Better Business Bureau!
It has been almost a month since I ordered the wellawhite and still not received the product although they were very quick to take the money out of my account. Customer service is unresponsive. I think I will be placing a complaint on the Better Business Bureau!
I don’t appreciate their business ethics, they have none.I ordered 2 x electric toothbrushes. I used one to trial, it was pathetic. The other one is unopened, and wanted to return it for a refund, not being happy with the performance.They don’t give an address for refunds/returns, that has to be given by customer support. Are the alarm bells ringing yet?Many emails later you are told beauty products can’t be returned because of hygiene rules. Hello, my product is unopened and still in its box!Following is an Email written by Kwin, customer service representative for Wella White.I’ve reviewed your request, and unfortunately this item is non-returnable, so we’re not able to offer a return, refund, or compensation in this case. I understand this may not be the outcome you were hoping for, and I’m sorry we’re unable to make an exception.So I went shopping at Coles & bought an oral B (with a round headed toothbrush) and it is really fantastic!If ever I did have a problem, I rest assured that there would be support from both Oral B & Coles. Unlike the shoddy treatment from Wella White.
Total rip off company who completely lied & keep your money. I have opened a case with PayPal & awaiting a decision as they say I should have cancelled in 12 hours. I cancelled straight away & still not even received the products. Total scam.
I don't understand the bad reviews , I have just recieved mine today, and am so pleased with it ,it appears to do everything it advertises,The only problem was the delivery from avri they left it in the hallway of a block of flats did not ring intercom ,Fortunately a neighbour brought it to me, I would love another toothbrush for my husband but cannot afford this delivery company's bad delivery so will buy some where else,the tracking number H00RVA0455718447 If you want to follow up , I waslucky to get it.
Shipping time is very long. Product arrive with a thank you card listing phone numbers and emails. I am very unhappy with the toothbrushes and have called and tried both emails with not results. Phone had me on hold over 10 minutes and then stated to email and hung up. Both emails came back as undeliverable. Cheap product, no customer service....DO NOT BUY
I think after priding myself for not falling for scams, I've been had. Do not buy from this company. Their email address is not recognised and I was conned into spending more than planned due to very confusing sales website. Don't touch. I have no confidence that goods will ever be shipped and received. Could kick myself!
It all began on the 5th Jan when my order was allegedly shipped. It was all going very smoothly until I started to get delivery notifications from Yodel. And let me tell you I don't know who is worse?? Wellawhite or Yodel. But that's another review! Anyway they were unable to deliver because as it transpired my address was incomplete........no house number!! The very first thing you write on the address line is your house number and it was missing?? Yodel are IMPOSSIBLE to speak with you get AI robots I even downloaded their app and tried to redirect to an impost locker but you can't do that until you have contacted them to authorise its change. Let me tell you I got my tech savvy daughter to try and reach out to that USELESS shipping company. I offered her 50 quid an she jumped at the chance but even she was defeated Im relieved to say. The only service Yodel offer is Lip service. So back to Wellawhite I suspect they have a cute little trick going on were the house number is deliberately omitted and then after so many delivery attempts the product is returned to CHINA just like (Donald Trump says it) with venom...CHINA!!. There as crafty as a barrel load of monkeys and you never see your toothpaste or get a refund. I've been in touch with the customer services at wellawhite and you just get passified with the Zendesk bullshit department and when you directly ask for a refund you get fobbed off with were monitoring the situation thank you for your patience. You know you've lost as soon as you see the customer services is Zendesk the chinggley bells start to alarm. IVE BEEN HAD.
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