I have been a loyal buyer of a specific dry cat food for nearly five years. One of my cats thrived on it until recently. The kibble size was altered, making it unsuitable for my cat. The new, larger kibble is too big for her to eat comfortably. She either refuses it or vomits shortly after. This is heartbreaking, especially since I purchased multiple bags, expecting the usual consistency. I reached out to customer support for assistance but received a generic response, which felt dismissive. Now, I have a lot of expensive food that my cats won’t eat, and it seems the company is indifferent to loyal customers' concerns. A simple notice about the change could have prevented this disappointment.
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Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door.
For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.See more
