All the recent reviews are true. The website is just one big glitch for us subscription customers, been going on for most of the year. I get my subscription of 1x12kg bag of dog food every 7 weeks. I sometimes need to bring that forwards, or delay to a later date. I had no problem doing that before the website maintenance team came in. This time I needed to delay it a couple weeks, tried on the website. It seemed like it was done, although glitched back to main menu… Tell me, why and HOW a set subscription to one bag of dog food, at roughly at £56 is delivered with 2 bags, and charged roughly £112. This should roll over, I just don’t understand how a subscription is magically doubled. I was fuming, not only could I not afford it, I didn’t have the room to keep the toddler sized bag of food that I’d delayed, never mind an extra bag to store and pay for!!!!!!I just left it, I couldn’t be bothered, it had left me short but I just thought it will be handy when I don’t have to pay for another one if it’s already paid for, and I’m stocked up until winter. I made no extra orders to my subscription, I just do not understand how this could possibly have happened.So obviously I no longer needed the next due order. Went on to cancel, website doesn’t work still. Went on to live chat and asked for this to be done for me, iris the human I finally got to, assured me that she’d delayed for another 7 weeks. I thought, ok but if the next order is delayed, will that automatically delay the rest 7 weeks after the next order gets to my door. I queried this and she again assured me no it will always be your 7 week gap in between orders unless changed. Thinking I don’t want multiple bags turning up at my door again.Brilliant all sorted.Go to sleep, wake up- Lo and behold I get an email your order is dispatched. WOW. Not on my watch!!!! Furious.STRAIGHT ONTO CHAT. CANCEL THIS NOW, YOU CAN SEE MY CHAT HISTORY ONLY YESTERDAY.food came, demanded a refund. And demanded again another delay as yet again I had another 12kg bag. 3 bags sat in my hallway blocking my stairs, my fire exit.I thought I’d visit trip advisor to see if it’s just me with the website. Nope. I think I too will be cancelling everything now and changing food if they are dishonest about ingredients changes. Too much hassle I do not need.
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Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door.
For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.See more
