I used James Wellbeloved for many years until recently. The products (dog food in my case) are fantastic - great quality and variety. However, the glitches in the system combined with very poor response from customer service means I have removed my custom. Many times when I had changed or delayed a subscription item, it either didn't arrive or the wrong item came at the wrong time, and sometimes was delivered to the wrong place. Several times, the bag had been damaged in transit and had been taped closed, but was underweight.Promised loyalty discounts disappeared and I was given flannel as to why this had happened. Several times, my chosen product was not available. Their website was recently updated which seemed to make everything worse. I gave them many chances but the final straw was finding my preferred JW product much cheaper elsewhere with a BIG retailer.
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Naturally healthy pet food. Made in the UK with wholesome, delicious ingredients, delivered straight to your door.
For the past 30 years, pet owners have trusted us to help keep their four-legged friends happy, healthy and full of life. Here at James Wellbeloved, we make wholesome, delicious food to help your pet eat better and live better. Our tasty recipes are made with simple ingredients and are full of goodness. Because it’s only natural to want your pet to love their food and live a healthier, happier life.See more
